Planika Fires

Free Delivery for products over 150€ on the territory of the European Union, excl. Fanola fuels and spare parts.

SHIPPING POLICY The Seller carries out the Delivery on the territory of the European Union. The Seller shall deliver the Products constituting the subject of the Contract without defects. The Seller shall publish on the Shop Website information on the number of Working Days needed to execute the Delivery and fulfil the order. The deadline for the Delivery and execution of the order specified on the Shop Website shall be calculated in the Working Days in accordance with Article 4.2. Ordered Product(s) shall be delivered to the Customer through the Supplier, to the address indicated on the order form. On the day of Products dispatch to the Customer the Seller shall confirm the shipment by e-mail to the Customer. The Customer shall examine the delivered Product(s) in the customary time and manner for shipments of that type in the presence of the Supplier’s employee. In the event of discovery of shortage or damage relating to the shipment, the Customer shall be entitled to demand from the Supplier’s employee to draw up a relevant report. The Seller shall, in accordance with the Customer’s wish, attach to the shipment being the subject of Delivery a receipt or VAT invoice covering the delivered Product(s). In order to receive a VAT invoice, the Customer should declare at the time of purchase that he acquires the Product as an Entrepreneur (taxpayer). The above declaration is submitted by marking the appropriate field in the order form, before sending the order to the Seller. In the event of absence of the Customer at the address specified by the Customer upon placing the order as the address of the Delivery, the Supplier’s employee shall leave an advice note or shall attempt to contact the Customer by phone to agree a time when the Customer will be present. If the ordered Product(s) is/are returned to the Online Shop by the Supplier, the Seller shall contact the Customer by e-mail or phone to agree the time and cost of the re-Delivery.

ARTICLE 3 – ORDERS Information included in the Shop Website shall not constitute the Seller’s offer within the meaning of the Civil Code, and only an invitation for the Customers to submit offers for conclusion of the Contract of Sale. The Customer may place orders in the Online shop via the Shop Website or e-mail on a 24-hour/7-day-a-week basis. The Customer placing an order via the Shop Website compiles the order by selecting the desired Products. The Products are added to the order by selecting the ADD TO CART button under a given Product presented on the Shop Website. After compiling the whole order and identifying in the “CART” the manner of the Delivery and the form of payment, the Customer shall place the order by sending an order form to the Seller, selecting on the Shop Website the “ORDER AND PAY” button. Each time before sending the order to the Seller, the Customer is informed about the total price for selected Products and the Delivery, as well as about any additional costs the Customer is obliged to incur under the Contract of Sale. The Customer placing an order by e-mail shall send it to the e-mail address provided by the Seller on the Shop Website. In the e-mail sent to the Seller the Customer shall provide in particular: name of the Products, colour and quantity of the Products presented on the Shop Website as well as the Customer’s contact data. After receiving the e-mail referred to in Article 3.4 from the Customer, the Seller shall send to the Customer a response e-mail providing the registration data, the price of the selected Products and possible payment forms, as well as the method of Delivery with its cost, and information about any additional payments to be incurred by the Customer under the Contract of Sale. The e-mail shall also include information for the Customer that conclusion of the Contract of Sale by means of electronic mail entails the obligation to pay for the ordered Products. On the basis of information provided by the Seller, the Customer may place an order by sending an e-mail to the Seller specifying the selected form of payment and method of Delivery. Placing an order means an offer of the Customer to the Seller to enter into a Contract of Sale of Products covered by the order. After the order is placed, the Seller shall send an order confirmation to the e-mail address provided by the Customer. After confirmation of the order, the Seller shall send information on acceptance of the order for execution to the e-mail address provided by the Customer. Information about acceptance of the order for execution constitutes a statement of the Seller about acceptance of the offer referred to in Article 3.7 above and, upon receipt thereof by the Customer, the Contract of Sale is concluded. After the conclusion of the Contract of Sales, the Seller confirms to the Customer its terms by sending them on a durable medium to the Customer’s e-mail address or in writing to the address provided by the Customer when placing the order. When making payments for the purchased Products, listed in Annex 15 to the Act of March 11, 2004 on tax on goods and services (i.e. Journal of Laws of 2018, item 2174 as amended), which payments are documented with an invoice, whose total receivable amount exceeds PLN 15,000 gross or the equivalent of this amount – taxpayers are obliged to apply the split payment mechanism, in accordance with applicable regulations, if it applies to the Customer placing the order. The invoice issued by the Seller, referred to above, should contain the words: “split payment mechanism”. The parties to such a transaction are required to have a settlement account referred to in Art. 49 sec. 1 point 1 of the Act of August 29, 1997 – Banking Law, or a personal account in a cooperative savings and credit union opened in connection with the conducted business activity, kept in the Polish currency.

PERSONAL DATA PROTECTION The rules for the Personal Data protection are set out in the Privacy Policy.

Se cambi idea, il ritorno è gratuito!
Hai 14 giorni per cambiare idea. Il rimborso verrà effettuato entro 14 giorni dalla ricezione da parte del venditore dalla richiesta di recessione. Ti facciamo presente che il venditore può trattenere il rimborso fino a quando non avrà ricevuto indietro i prodotti o fino a quando non avrà ricevuto la prova che i prodotti sono stati rispediti. Se hai ancora l'imballaggio originale, ti preghiamo di utilizzarlo per effettuare il reso del prodotto.

Come restituire un prodotto?
È facile! Vai su "Il mio ordine" e clicca su "Restituisci il tuo prodotto" per ricevere le istruzioni.

Condizioni aggiuntive
RETURNS AND REFUNDS
The Seller ensures the Delivery of the Product(s) free of physical and legal defects. The Seller shall be liable towards the Customer if the Product has physical or legal defects (implied warranty).

If the Product is defective, the Customer may:

Submit a statement on reduction of the price or rescission of the Contract of Sale, unless the Seller immediately and without excessive inconvenience for the Customer replaces the defective Product with a non-defective one or removes the defect.

This limitation shall not apply if the Product has already been replaced or repaired by the Seller, or if the Seller failed to fulfil the obligation to replace the Product with a non-defective one or to remove the defect. The Customer may demand replacement of the Product with a non-defective one instead of removal of the defect proposed by the Seller, or demand removal of the defect instead of replacement of the Product, unless making the Product compliant with the contract in a manner chosen by the Customer is impossible or would require excessive costs as compared to the manner proposed by the Seller. When assessing if the costs are excessive, one shall take into account the value of the Product free from defects, the type and importance of the discovered defect, as well as the inconvenience experienced by the Customer in the event of other manner of satisfaction of the claim.

The Customer may not withdraw from the Sales Agreement if the defect is irrelevant.

Demand replacement of the defective Product with a non-defective one or removal of defect. The Seller shall replace the defective Product with a non-defective one or remove the defect within a reasonable time without excessive inconvenience to the Customer.

The Seller may refuse to fulfil the Customer’s demand if making the defective Product compliant with the Contract of Sale in the manner selected by the Customer is impossible, or would require excessive costs as compared to the other possible manner of making the Product compliant with the Contract of Sale. The cost of repair or replacement shall be incurred by the Seller.

Customer, which exercises rights under the warranty, is obliged to deliver the defective item to the address of the Seller. In case of a Customer who is a Consumer and an Entrepreneur with Consumer rights, the cost of delivery is covered by the Seller.

The Seller shall be liable under the implied warranty if a physical defect is discovered before two years pass since release of the Product to the Customer. The claim for removal of defect or replacement of the Product with a non-defective one shall be barred by the statute of limitations after one year, however such time-limit may not end before a time-limit specified in the first sentence. Within this time-limit the Customer may rescind the Contract of Sale or submit a statement on reduction of the price due to defect of the Product. If the Customer demanded replacement of the Product with a non-defective one or removal of the defect, the time-limit for rescission of the Contract of Sale or submission of the statement on reduction of the price shall start running upon expiry of the time-limit for replacement of the Product or removal of the defect.

Any complaints related to the Product(s) or performance of the Contract of Sale may be submitted by the Customer in writing to the Seller’s address.

The Seller shall within 14 days from the date of demand containing the complaint express his opinion on the complaint regarding the Product(s) or performance of the Contract of Sale submitted by the Customer.

The Customer may file a complaint to the Seller in connection with free electronic services provided by the Seller. The complaint may be sent in an electronic form to the address planika@planikafires.com. In the complaint the Customer shall include a description of the problem. The Seller shall immediately, however not later than within 14 days, consider the complaint and respond to the Customer.

The Seller does not take advantage of out-of-court settlement of disputes, mentioned in the law of 23 September 2016 on out-of-court settlement of consumer disputes.

Planika Sp. z o.o. Ul. Bydgoskich Przemysłowców 10 85-862 Bydgoszcz (Polen) USt-IdNr: PL5542520460 KRS : 0000151091 REGON: 093115222 planika@planikafires.com